Shipping policy

Last updated: September 22, 2026

This Shipping Policy explains how CozyRovell processes and delivers orders placed through our website.

CozyRovell is a company registered in Latvia and primarily serves customers in the United States. We also ship to selected countries in Europe and may expand our shipping destinations in the future.

If you have any questions regarding your order or shipment, please contact us at:

support@cozyrovell.com

ORDER PROCESSING

We usually process and prepare orders within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Processing time includes preparing your items, packaging your order and handing it over to the shipping carrier.

During periods of high order volume, holidays or other circumstances outside our reasonable control, processing may occasionally take longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

SHIPPING TIMES

After your order has been processed and shipped, estimated delivery times are:

USA: 2–3 weeks (Free Standard Shipping)
Europe & International: 2–3 weeks

These delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, transportation conditions and other circumstances outside our reasonable control.

Estimated total delivery time = processing time (1–3 business days) + shipping time (approximately 2-3 weeks).

SHIPPING RATES

United States

Free shipping is available for orders shipped to addresses within the United States.

Europe

A flat shipping fee of $6.50 USD applies to orders shipped to eligible European destinations.

Shipping availability and rates for other destinations may vary and will be displayed at checkout where applicable.

ORDER TRACKING

Once your order has been shipped, we will send you an email with your tracking information when a tracking number is available.

Please allow some time for the tracking information to become active after the package has been handed to the carrier.

You can use the tracking information to monitor the progress of your shipment.

CUSTOMS, DUTIES AND TAXES

For orders shipped internationally, including orders delivered to countries outside the United States, additional customs duties, import taxes, VAT or other charges may apply depending on the destination country.

Any such charges that are imposed by the destination country or its authorities may be the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

Customs processing may also cause additional delivery delays.

DELIVERY DELAYS

Estimated delivery times are provided for informational purposes and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs authorities, severe weather, holidays, strikes, transportation disruptions, incorrect shipping information or other circumstances outside our reasonable control.

If your order appears to be significantly delayed or the tracking information has not been updated for an extended period, please contact us at:

support@cozyrovell.com

We will do our best to assist you and provide any available information regarding your shipment.

INCORRECT SHIPPING INFORMATION

Please make sure that your shipping address and contact information are accurate and complete when placing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be reshipped.

LOST OR DAMAGED PACKAGES

If your package arrives damaged, please contact us as soon as possible at support@cozyrovell.com and provide your order number and, where possible, photographs of the damaged package and product.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors and the shipping carrier.

If you still cannot locate your package, contact us at support@cozyrovell.com and we will assist you in investigating the shipment.

Your statutory consumer rights remain unaffected by this policy.