Privacy policy

Last updated: September 22, 2026

CozyRovell operates this store and website, including all related information, content, features, products and services (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, use our Services, place an order, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When you use our Services, we may collect personal information that identifies you or can reasonably be associated with you.

Depending on how you interact with CozyRovell, we may collect:

Contact information, such as your name, email address, phone number, billing address and shipping address.
Order and transaction information, including products you view, add to your cart, purchase, return or cancel, as well as order history.
Payment information, such as payment method and transaction details. Payment card information may be processed directly by our payment providers and may not be stored by us.
Account information, if you create an account, such as your login credentials and account preferences.
Communications, including information you provide when contacting our customer support team.
Device and technical information, such as your IP address, browser type, device type, operating system, network information and other technical identifiers.
Usage information, including how you interact with and navigate our website.
Marketing information, such as your communication preferences and interactions with our marketing messages.

We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and permitted by applicable law.

How We Collect Your Information

We may collect personal information:

Directly from you, when you place an order, create an account, contact us, subscribe to communications or otherwise provide information.
Automatically, when you browse or interact with our website through cookies, pixels and similar technologies.
From service providers, when they provide services on our behalf.
From other third parties or partners, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Operating Our Services

We use your information to:

process and fulfill orders;
process payments;
arrange shipping and delivery;
manage returns, refunds and exchanges;
provide customer support;
maintain customer accounts;
communicate with you about your orders;
provide and improve our website and Services;
personalize your shopping experience.

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use your information to:

send promotional emails;
provide information about products, offers and promotions;
measure the effectiveness of marketing campaigns;
show you relevant advertisements on our website or other platforms.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Security and Fraud Prevention

We may process personal information to:

protect our website and customers;
detect and prevent fraud;
investigate suspicious or unlawful activity;
maintain the security of our Services;
protect our legal rights.

Legal and Regulatory Compliance

We may process and disclose personal information when reasonably necessary to:

comply with applicable laws and regulations;
respond to lawful requests from authorities;
enforce our Terms of Service and other policies;
establish, exercise or defend legal claims.

Legal Bases for Processing in the European Economic Area

Where the GDPR applies, we process personal information on one or more of the following legal bases:

Performance of a contract — for example, processing your order and arranging delivery.
Legal obligations — when we are required to retain or disclose information under applicable law.
Legitimate interests — such as maintaining website security, preventing fraud, improving our Services and managing our business, where those interests are not overridden by your rights.
Consent — where you have provided consent, such as for certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

GDPR requires organisations to identify an appropriate legal basis for processing personal data.

How We Share Your Personal Information

We may share personal information with service providers and other third parties when necessary to operate our business and provide the Services.

These may include:

Shopify, which provides our e-commerce platform and related services;
Payment processors, which process payments and transactions;
Fulfillment and logistics providers, which help us prepare and deliver orders;
Shipping carriers, which deliver your purchases;
Technology and hosting providers;
Analytics and marketing providers;
Customer support providers;
Professional advisers, such as legal, accounting or business advisers;
Government authorities or other parties, where required by law or necessary to protect legal rights.

We do not sell your personal information as a standalone product.

Where third parties process personal information on our behalf, we take appropriate steps to require them to handle that information consistently with applicable law.

Shopify

Our store is powered by Shopify.

Shopify provides the technology that allows us to operate our online store and may process personal information relating to your interaction with our store.

Shopify may also process information for its own purposes as described in Shopify's applicable privacy policies.

You can learn more about Shopify's consumer privacy practices here:

Shopify Consumer Privacy Policy

Shopify also provides privacy tools that allow customers to exercise certain rights relating to data processed by Shopify.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our Services, improve website functionality and, where permitted, support analytics and advertising.

Some cookies may be necessary for the operation of the website, while others may be optional.

Depending on your location, you may be able to manage or reject certain non-essential cookies through our cookie consent tools or your browser settings.

Third-Party Websites and Services

Our website may contain links to third-party websites, services or social media platforms.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of those third parties before providing them with personal information.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us at support@cozyrovell.com.

Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, loss, misuse or alteration.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

provide our Services;
complete transactions;
maintain business and financial records;
comply with legal obligations;
resolve disputes;
enforce agreements;
prevent fraud and abuse.

The exact retention period depends on the type of information and the reason it was collected.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights including:

the right to access your personal information;
the right to correct inaccurate information;
the right to request deletion of your information;
the right to restrict certain processing;
the right to object to certain processing;
the right to data portability;
the right to withdraw consent where processing is based on consent;
the right to opt out of certain targeted advertising or data sharing activities where applicable.

These rights are not absolute and may be subject to legal exceptions.

The GDPR provides rights including access, rectification, erasure, restriction, portability and objection in applicable circumstances.

To exercise your rights, contact us at:

support@cozyrovell.com

We may need to verify your identity before processing certain requests.

Marketing Communications

If you receive promotional emails from us, you can unsubscribe at any time using the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may still send you non-promotional communications necessary to complete or manage an order, provide customer support or administer your account.

International Data Transfers

Because we operate an international online store and use service providers located in different countries, your personal information may be transferred to, stored in or processed in countries outside your country of residence, including countries outside the European Economic Area.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

For transfers of personal data from the EEA to countries without an applicable adequacy decision, recognised safeguards such as Standard Contractual Clauses may be used where appropriate.

Complaints

If you have concerns about how we process your personal information, please contact us first:

support@cozyrovell.com

If you are located in the European Economic Area, you may also have the right to lodge a complaint with the data protection authority in your country of residence or another competent supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.