Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, the item must be:

In the same condition as received
Unused and undamaged
In its original packaging, where applicable
Accompanied by proof of purchase

To start a return, please contact us at support@cozyrovell.com.

Please do not send an item back before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide you with the return address and instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if:

The item arrives damaged
The item is defective
You received the wrong item
The item does not match what you ordered

Please contact us at support@cozyrovell.com and include your order number and, where applicable, photos or videos showing the issue.

We will review the issue and work with you to find an appropriate solution.

Non-Returnable Items

Some items may not be eligible for return, including:

Personalized or custom-made products
Items that have been used or damaged after delivery
Gift cards
Items specifically identified as non-returnable on their product page

If you are unsure whether your item is eligible for return, please contact us at support@cozyrovell.com before sending it back.

Sale Items

Sale items are eligible for return under the same conditions as regular-priced items unless otherwise stated on the product page.

Exchanges

We do not offer direct exchanges.

If you would like a different product or variant, please return the original item in accordance with this policy and place a new order once your return has been approved.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, return shipping costs are the responsibility of the customer.

If the return is due to an error on our part or an issue with the product, please contact us before returning the item so we can provide further instructions.

European Union Consumer Rights

If you are a consumer in the European Union or European Economic Area, you may have additional rights under applicable consumer protection laws, including a statutory right to withdraw from certain distance purchases within 14 days of receiving the goods, without providing a reason.

Our 30-day return policy provides an additional return period and does not limit or replace any mandatory consumer rights that apply to you under applicable law.

Nothing in this policy affects your statutory rights.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after the applicable processing period, please contact us at support@cozyrovell.com.